Privacy Policy
Last updated: February 20, 2026
1. Information We Collect
When you use DialerWorks, we collect information you provide directly to us, including your name, email address, phone number, company name, and payment information. We also collect data generated through your use of the platform, including call logs, transcripts, recordings, workflow configurations, and lead data that you import.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and abuse
3. Call Data and Recordings
DialerWorks processes call recordings and transcripts on behalf of your organization. Call data is stored securely and retained according to your organization's configured retention policies. You are responsible for obtaining any necessary consent from call recipients as required by applicable law, including the Telephone Consumer Protection Act (TCPA) and state-level recording consent laws.
4. Data Sharing
We do not sell your personal information. We may share information with third-party service providers who perform services on our behalf, including cloud hosting providers, voice AI providers (Retell, Vapi), and CRM platforms as configured by your organization. These providers are bound by contractual obligations to protect your data.
5. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information, including encryption in transit and at rest, access controls, and regular security assessments.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Call logs and transcripts are retained according to your organization's settings. You may request deletion of your data at any time by contacting us.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or port your data. California residents have additional rights under the CCPA. To exercise your rights, contact us at privacy@dialerworks.com.
8. Cookies
We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies on our marketing pages.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this privacy policy or our data practices, please contact us at privacy@dialerworks.com.